Shipping & Returns
Every piece is handled with the reverence it deserves ? from our atelier to your door, and back again should the need arise. Below you will find everything you need to know about delivery, returns, and our white-glove service.
Shipping
Insured, signature-required delivery on every order. Discreet packaging, immaculate presentation.
Shipping Overview
All orders are dispatched from our New York atelier in unbranded, fully insured parcels requiring an adult signature upon receipt. We currently ship to all fifty United States, U.S. territories, and to more than forty countries internationally.
Orders are processed Monday through Friday, excluding observed holidays. You will receive an order confirmation by email within minutes of placing your order, followed by a separate dispatch notification with tracking once your piece is en route.
Domestic Shipping Options
Within the contiguous United States we offer three tiers of service, each fully insured for the declared value of your purchase.
| Service | Transit Time | Cost |
|---|---|---|
| Standard Insured | [3?5 business days] | $25 |
| Expedited | [2 business days] | $45 |
| Overnight | [1 business day] | $75 |
Deliveries to Alaska, Hawaii, and U.S. territories may require an additional [1?2 business days] in transit. P.O. boxes and APO/FPO addresses are not eligible for service.
International Shipping
We ship internationally via fully insured priority courier with end-to-end tracking. Estimated transit is typically [5?10 business days] following dispatch, depending on destination.
Duties & Customs
International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in your order total. We are unable to mark parcels as gifts or under-declare value, as required by law.
Complimentary Shipping
Order Processing & Handling
In-stock pieces ordered before [12:00 PM ET] on a business day are typically prepared for dispatch within [1?2 business days]. Made-to-order, engraved, or resized items require additional time as detailed on the product page ? generally [7?14 business days] before shipping.
Your order is hand-inspected, polished, and presented in our signature box with a certificate of authenticity prior to dispatch.
Tracking Your Order
A tracking number will be sent to your email at the moment of dispatch. You may also view live status, signed proof of delivery, and full order history at any time within your account orders page.
If a parcel appears delayed beyond the quoted transit window, please contact our concierge so we may open a trace with the carrier on your behalf.
Returns
Considered purchases deserve a considered return process. We are here to make it effortless.
Returns Policy
We accept returns of unworn, undamaged pieces within [30 days] of delivery for a full refund to the original payment method. All items must be returned in their original packaging, with all certificates, pouches, and protective wrappings intact.
Non-Returnable Items
- Engraved, monogrammed, or otherwise personalized pieces
- Bespoke and made-to-order commissions
- Earrings for hygienic reasons (unless faulty)
- Items marked Final Sale at time of purchase
- Pieces showing signs of wear, alteration, or resizing
How to Initiate a Return
- Request authorizationContact our concierge or visit your orders page to begin the return within [30 days] of delivery.
- Receive your labelWe will email a prepaid, fully insured return shipping label and a Return Authorization (RA) number within [1 business day].
- Pack with carePlace the piece in its original presentation box, include all certificates, and seal in the outer carton. Note the RA number on the enclosed form.
- Hand to the carrierDrop the parcel at any authorized carrier location. A signature receipt is required for proof of dispatch.
Exchanges
We are pleased to offer exchanges for an alternate size, length, or comparable piece, subject to availability. Begin the process exactly as you would a return; once we receive and inspect the original item, we will dispatch the replacement at no additional shipping cost.
Should the new piece carry a different price, we will refund the difference to your original payment method, or send a secure link to settle any balance owed before dispatch.
Refund Processing
Refunds are issued to the original payment method within [5?7 business days] of our receipt and inspection of the returned item. Depending on your bank, the credit may take an additional [3?10 business days] to appear on your statement.
Partial Refunds
Pieces returned outside the stated condition ? showing wear, missing components, or without original packaging ? may be eligible for partial refund at our discretion. We will always contact you before any partial refund is issued.
Damaged or Defective Items
Every piece is meticulously inspected before dispatch. In the rare event your order arrives damaged or with a manufacturing defect, please contact us within [7 days] of delivery.
What to Include
- Your order number and a description of the issue
- Clear photographs of the piece and the outer packaging
- The original certificate of authenticity
We will arrange complimentary insured collection and provide a replacement, repair, or full refund at your preference. Defective items are exempt from the standard return window.
Speak with the Concierge
For any question regarding shipping, returns, repairs, or aftercare, our client services team is available Monday through Saturday, [9 AM ? 7 PM ET].
Email concierge@example.com
Telephone +1 (800) 555-1234
Or use our secure contact form.
Questions, Answered
A selection of the questions most often raised by our clients regarding shipping and returns.
Will my order be packaged discreetly?
Yes. All parcels are dispatched in plain, unbranded outer cartons with no indication of the contents or value. Inside, your piece is presented in our signature box, ready for gifting or for your own enjoyment.
Is a signature required upon delivery?
For the protection of your purchase, an adult signature is required for every shipment regardless of value. The carrier will make up to three delivery attempts; thereafter the parcel will be held at a local depot for collection.
Can I ship to an address other than my billing address?
Yes, though for first-time orders or high-value pieces we may contact you to verify the alternate shipping address. This additional step is taken solely to protect against fraud and typically adds no more than one business day to processing.
Are engraved or resized pieces returnable?
Personalized work ? including engraving, monogramming, custom resizing, and bespoke commissions ? is final sale and cannot be returned or exchanged. We strongly encourage a complimentary virtual consultation prior to ordering personalized pieces.
What if my ring size is incorrect?
Standard styles are eligible for one complimentary resize within [60 days] of delivery, subject to design feasibility. Contact the concierge to begin the process. Some intricate or fully eternity-set designs cannot be resized; this will be noted on the product page.
Do you cover return shipping costs?
Yes. We provide a prepaid, fully insured return shipping label for all eligible domestic returns. International return shipping is offered complimentary for damaged or defective items; for change-of-mind international returns, the client arranges insured return at their own cost.
How long do international customs typically take?
Most parcels clear customs within [1?3 business days], though clearance times vary by country and the discretion of local authorities. Any duties or import taxes are the recipient's responsibility and are billed directly by the carrier upon delivery.
Can I cancel or amend an order after placing it?
Orders may be amended or cancelled prior to dispatch. Please contact the concierge as soon as possible. Once an order has shipped, it must be processed as a return upon delivery.
Still have a question?
Our concierge team is here to assist with anything we have not covered. We respond to every inquiry personally.